Your employees must desire to improve and be dedicated to hard work if they want to improve. But you have a critical role as a manager when it comes to enhancing employee performance: by stepping in as a coach and offering feedback on a regular basis.
If you dug through the files in your brain that recorded performance reviews, you will most likely find two categories: “Keep” and “Shred.” You want to shred the memories associated with a bad performance review. But interestingly enough, you received some negative feedback over the years that you’ve filed into the “keep” folders. What makes you want to shred certain memories is not actually the review itself, but the way you received it—the way it made you feel. You felt embarrassed whe...