Front Line Leadership is a flexible, 10-module program that provides new and current supervisors and managers with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. Leaders learn to deliver clear direction, coach employees, and provide effective feedback. The ultimate goal of the training is to enable leaders to create work environments that foster employee engagement, improve performance, and increase employee satisfaction.
Program Topics Includes:
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Role of the Leader
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Managing Different Personalities
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Motivating & Engaging Employees
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Teamwork & Collaboration
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Communication Effectiveness
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Managing Performance I
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Managing Performance II
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Coaching for Commitment
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Managing Conflict
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Managing Change
For more information about the Front Line Leadership Program, delivery options, additional downloads, and specific topic information, visit the Front Line Leadership website.
Format: Ten 4-hour modules that can be offered in any combination. Each module targets a specific set of skills, which when combined, address many of the competencies all frontline leaders need.
Target Audience: All current, new or aspiring supervisors and managers; high potentials, leads, or foremen responsible for directing the work of others.
Recommended Group Size: 8-25 participants
Time Commitment: Varies according to modules selected. Up to 40 hours of content available.