Front Line Leadership
Lead, Supervisor
Front Line Leadership is a flexible, 10-module program that provides new and current supervisors and leads with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance and enhance team effectiveness. Leaders learn to deliver clear direction, coach employees, and effective feedback. These skills create work environments that foster employee engagement, performance, and satisfaction.
Topics include:
- Role of the Leader
- Managing Different Personalities
- Motivating and Engaging Employees
- Teamwork and Collaboration
- Communication Effectiveness
- Managing Performance I - Clear Work Direction
- Managing Performance II - Employee Development Model
- Coaching for Commitment
- Managing Conflict
- Managing Change
Recommended Group Size
12 – 25 participants
Time Commitment
Varies according to modules selected. Full program is 40 hours delivered according to the need of the client. Available in English, Spanish, and Norwegian