Trinity’s most in-demand worksite training program provides new leaders with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance and enhance team effectiveness. Supervisors and leads learn to deliver clear direction, coach employees and deliver effective feedback. These supervisor skills create work environments that foster employee engagement, performance and satisfaction.
Objectives
- Develop leaders who adapt their communication styles to reach a variety of employees
- Learn conversation techniques that reduce conflict, increase trust and produce behavior change
- Analyze employee needs and customize staff development to bring higher levels of performance
- Enhance interpersonal skills that enhance coaching, feedback and clear work direction
- Develop a shared language for understanding and relating to personality differences
- Reduce employee turnover and absenteeism
- Increase engagement, morale and team cohesion through the creation of a positive work environment
Audience
New, current, or aspiring supervisors or leads
Format
40-hours, 10 half-day sessions
Each half-day session is designed as a stand-alone program. Modules can be mixed and matched according to client needs. While most clients take advantage of the entire program, specific sessions can be customized to meet the organization’s goals. The following delivery methods are available to organizations:
- On-site training (led by our training professionals)
- Training for Trainers (T4T)
Sustaining Change in the Workplace
In professional development training, “sustainability” refers to the work that must occur before, during, and after training to ensure that new skills are practiced outside of the training process in the workpace. Putting the Skills to Work is a reinforcement tool that contains 19 structured activities to help participants apply what they’ve learned when they are back on the job. The activities can be integrated into the training as “between session” assignments or as a stand-alone self-paced program that can be completed at the end of the training.
Putting the Skills to Work includes:
- One-on-one activities in which supervisors meet with key employees to discuss specific topics, such as motivation, or to practice skills, such as coaching or providing work direction.
- Team activities in which supervisors meet with staff to discuss specific topics such as professionalism, dealing with change, or managing conflict.
- Self-improvement activities that challenge participants to examine current practices, identify areas for improvement, and commit to changes that will enhance supervisory performance.